Im suing Planet42 at the Small Claims Court

there was no response on the 28th of August, Ill see you on Monday at 17h00 at the Pretoria Magistrates Small Claims Court/

There is no email....stop lying....

From: Patrick Mabunda <***>

Sent: Wednesday, October 16, 2024 9:57 AM

Subject: Re: Planet42 Claim that SACRRA Takes 30-90 Days to Up Date Credit Bureaus

Hi Mfanelo Mbanjwa,

As SACRRA, we do not update credit records as we are not allowed to see the data.

It is the responsibility of a service provider to ensure that accurate information is sent to the bureaus using our prescribed format and tool, that pushes the data to the bureaus automatically.

Credit providers have 5 days to submit all account activities that happened during that previous month after the last day of the month. In turn, bureaus also load the data within 5 days.

So the claim is not true and we will engage Planet42 to try and resolve this.

Regards

HQ Midrand – Building 10 │ Thornhill Office Park | 84 Bekker Road │ Vorna Valley │ 1686

T: *** │ W: www.sacrra.org.za

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and to do so will be ********

On Wed, 16 Oct at 7:01 AM , Mfanelo Mbanjwa PrEng <***> wrote: Good Day

I have attached copies of statements made by Planet42, that SACRRA takes 30-90 days to update credit records and hence why Planet42 former customers are still listed on the bureaus months after cancellation.

Is this claim true?

Are you in agreement with it?

Regards

Mfanelo Mbanjwa PrEng

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