I would like to advise of what a terrible company Planet 42 is to deal with

I would like to advise of what a terrible company Planet 42 is to deal with. They have taken a payment from my account without my permission. This money was for access on my vehilcle which was in an accident. They are an extreme nightmare to deal with and have no ethical standards of care for the next human being. They claim to assist and help. But they cause more harm and agitation to their customers. What a pathetic company.