Hellopeter
Share Your Experience
PN
Phindile N

1 reviews | Active since Jan 2018

24 Feb 2026, 08:39

HORRIBLE CUSTOMER SERVICE!

I sent a Termination request email and I have never experienced such rude customer service! They claim to not receive that email but I have sent them 2 emails already! I just want to cancel the subscription

0
Replies (2)
Planet42
Planet42's reply24 Feb 2026, 12:35
Official
Hi Phindile

Please be advised that we have escalated the matter.
Kindly be advised that one of our consultants will contact you regarding the matter raised.

We apologize for the inconvenience caused.

Regards
Your Planet42 Team

Planet42
Planet42's reply24 Feb 2026, 12:50
Official
Hi Phindile

Please be advised that we have tried calling you; however, our attempts have been unsuccessful.

Kindly be advised that we have sent an email to you addressing the query raised.

Thank you

Regards
Your Planet42 Team