CL
Cecelia L

1 reviews | Active since Jun 2023

14 Dec 2023, 21:50

Furious

Be careful of Planet 42 including the dealerships they are using. I have notified them of cancelling after I was put under the impression that if I keep the car and let it be be inspected and undergo a diagnostic test, the insurance will assist. The issues reported from day 1 escalated. I have spend +- k to repair some of the issues and insurance eventually refuse to assist because its wear and tear which actually got worse due to a dealership who **** on the inspection list. Serious issues were found when I took the car for a diagnostic and inspection which cost me altogether R1200 and it just got worse. While Planet 42 finnally accept the cancellation they still deducting money from me which is not even inline with the information that was provided to me. My contract was just one nightmare from the beginning. Planet 42, Apologies dont help if you as the consumer are being crippled financially and you as planet 42 is just taking money from you irrespective of what you want as the consumer. I have no joy out of the car it was more of a liability then a convenience or pleasure.

0
Replies (2)
Planet42
Planet42's reply19 Dec 2023, 12:27
Official
Hi Cecelia

Thank you for taking our call.

We apologize for what you have experienced.
We will be in contact with you shortly, regarding the return of the vehicle.

Regards
Your Planet42 Team 
CL
Cecelia L's update19 Dec 2023, 12:59
Reviewer Update
Thank you for making contact Planet 42. I hope we can resolve this.