Frustrated customer with Planet42

Planet 42 has turn out to be a nightmare. The car I got has been misfiring, I took the car to a service centre for diagnosis as adviced by fleetbuddy insurance representative on the 2nd of April and we waited the whole day to get approval, I followed them up the following day and they told me the service centre did not send documents required before the car is fixed, I have been receiving emails saying I should submit certain information for assessment to get approval although I was informed at some point that information from the service centre was received and we are waiting for approval. These people do not have a sense of urgency and you deal with different people everyday for one thing. I received the car with a 20 days permit which has since expired, they told me the disc was ready to be couriered, I immediately responded and gave them the address to which the disc could be sent, up to now I have not received it and I almost got a ticket last Saturday. Doing business with these people appears to be a mistake that should never be repeated. They have a bad work ethic and no respect for their customers.