1 reviews | Active since Jun 2024
Frustrated and unhappy customer
Planet 42 car dealership has the worst customer experience. Never buy from them. I bought a car from them on 23 April 2024 a Mercedes A*** and took delivery of the car on the same day. You test drive the car in the parking space and I then agreed to sign the contract for the car subscription to start making payment in May. I took delivery of the car and the car had problems immediately while driving home. It started showing the transmission problem orange message. I took the screenshot of the car and reported it to Clement who works for Planet 42. I was then told that I must bring back the car. The car key also had stopped working on day 2 after taking delivery of this car. I took the car back to planet 42 and was told it needed to go for assessments. Its been almost 2 weeks without a car. I am currently using uber to go to work and back. When I follow-up with Planet 42 and the workshop. I am told Fleetbuddy warranty still needs to approve the repairs. I am without a car for the 3rd week now and my work requires that I travel to see clients. Planet 42 does not care. As long they debiting R9500 from my account every month for a 2007 old mercedes that is malfunctioning. I will change my banking details from this month and ensure they dont get a cent from my hard earned money. I am very frustrated and no one from this company seems to care. I regret entering into a contract with a company that's so *********. I wish I had the CEO/ Director details to send a detailed email expressing the bad service I have received from this company. The worst service experience in my life.
Thank you for taking our call.
Please be advised that we are looking into the matter and will provide you with feedback.
Regards
Your Planet42 Team
Thank you for taking our call.
Please be advised that we are looking into the matter and will provide you with feedback.
Regards
Your Planet42 Team
