GW
Gary W
1 reviews | Active since Sept 2023
19 Dec 2024, 12:30
Flawed Upgrade Process Lacks Client Support
Here’s my issue with Planet42 and their system. I am approaching the third year of my contract with Planet42 and would like to either upgrade or get another car. Despite being a loyal client for three years, keeping my account in good standing, and never missing a single payment, their process requires you to cancel your current contract before finding out if you qualify for another vehicle.
Whoever designed this system needs to reconsider its logic. It doesn’t make sense to ask clients to cancel a contract for a car they’ve spent three years paying off, just to determine if they can get another one.
To make matters worse, I have already been approved by other places, including MSI, Bryanston Executive Cars, and Future Rent. Yet, Planet42 cannot even offer a simple pre-approval.
I don’t have a problem with canceling the contract, but to protect the client, you should allow them to go through the qualification process first. Confirm the approval, and then proceed with the cancellation. This would be a far more reasonable and client-friendly approach.
Helpful (0)
Replies (2)0
Replies (2)
Planet42's replyOfficial
20 Dec 2024, 18:13Hi Gary
Please be advised that we have noted your review.
We are looking into the query raised and we will provide feedback.
We apologize for the experience that you have encountered.
Thank you
Regards
Your Planet42 Team
Please be advised that we have noted your review.
We are looking into the query raised and we will provide feedback.
We apologize for the experience that you have encountered.
Thank you
Regards
Your Planet42 Team
Best regards,
Planet42's reply20 Dec 2024, 18:13
Official
Hi Gary
Please be advised that we have noted your review.
We are looking into the query raised and we will provide feedback.
We apologize for the experience that you have encountered.
Thank you
Regards
Your Planet42 Team
Please be advised that we have noted your review.
We are looking into the query raised and we will provide feedback.
We apologize for the experience that you have encountered.
Thank you
Regards
Your Planet42 Team
Best regards,
GW
Gary W's updateReviewer Update
23 Dec 2024, 15:57I am deeply frustrated with the repeated issues I’ve experienced with your company. Despite my efforts to communicate clearly, I continue to receive the same response: "We apologize," without any resolution.This lack of accountability and consistent errors is unacceptable. I urge you to address this matter promptly and ensure that the necessary actions are taken to resolve the issue correctly this time.
Email received: Mon, Dec 23, 15:02 PM
Dear GARY,
We confirm the banking detail for Planet42:
Account Name: Inclusion South Africa (Pty) Ltd
ABSA Bank
Account number: ***
Branch code: 632005
Your ***....
The current balance on your account, valid for today only, is R 6.......
Kindly advise us of any payments.
Warm regards,
Planet42
____________________________________________________________________________
SMS Received: Mon, Dec 23, 15:02 PM
Urgent! Make an immediate payment on your Planet42 rental to avoid service disruption. If unable to pay in full, contact us for options. Banking details: Inclusion SA, ABSA, ***, Branch: 632005, ***....... Send proof to ***. Planet42
______________________________________________________________________________
Email dated: Mon, Dec 9, 11:06 AM
Good day,
Thank you for your email. I have updated your account to reflect that the debit order should run on the 28th of each month, including December. Your account is in good standing with no missed payments.
We apologize for any delays in communication and appreciate your patience.
If you have any further concerns, feel free to reach out.
Kind regards,
Email received: Mon, Dec 23, 15:02 PM
Dear GARY,
We confirm the banking detail for Planet42:
Account Name: Inclusion South Africa (Pty) Ltd
ABSA Bank
Account number: ***
Branch code: 632005
Your ***....
The current balance on your account, valid for today only, is R 6.......
Kindly advise us of any payments.
Warm regards,
Planet42
____________________________________________________________________________
SMS Received: Mon, Dec 23, 15:02 PM
Urgent! Make an immediate payment on your Planet42 rental to avoid service disruption. If unable to pay in full, contact us for options. Banking details: Inclusion SA, ABSA, ***, Branch: 632005, ***....... Send proof to ***. Planet42
______________________________________________________________________________
Email dated: Mon, Dec 9, 11:06 AM
Good day,
Thank you for your email. I have updated your account to reflect that the debit order should run on the 28th of each month, including December. Your account is in good standing with no missed payments.
We apologize for any delays in communication and appreciate your patience.
If you have any further concerns, feel free to reach out.
Kind regards,
GW
Gary W's update23 Dec 2024, 15:57
Reviewer Update
I am deeply frustrated with the repeated issues I’ve experienced with your company. Despite my efforts to communicate clearly, I continue to receive the same response: "We apologize," without any resolution.This lack of accountability and consistent errors is unacceptable. I urge you to address this matter promptly and ensure that the necessary actions are taken to resolve the issue correctly this time.
Email received: Mon, Dec 23, 15:02 PM
Dear GARY,
We confirm the banking detail for Planet42:
Account Name: Inclusion South Africa (Pty) Ltd
ABSA Bank
Account number: ***
Branch code: 632005
Your ***....
The current balance on your account, valid for today only, is R 6.......
Kindly advise us of any payments.
Warm regards,
Planet42
____________________________________________________________________________
SMS Received: Mon, Dec 23, 15:02 PM
Urgent! Make an immediate payment on your Planet42 rental to avoid service disruption. If unable to pay in full, contact us for options. Banking details: Inclusion SA, ABSA, ***, Branch: 632005, ***....... Send proof to ***. Planet42
______________________________________________________________________________
Email dated: Mon, Dec 9, 11:06 AM
Good day,
Thank you for your email. I have updated your account to reflect that the debit order should run on the 28th of each month, including December. Your account is in good standing with no missed payments.
We apologize for any delays in communication and appreciate your patience.
If you have any further concerns, feel free to reach out.
Kind regards,
Email received: Mon, Dec 23, 15:02 PM
Dear GARY,
We confirm the banking detail for Planet42:
Account Name: Inclusion South Africa (Pty) Ltd
ABSA Bank
Account number: ***
Branch code: 632005
Your ***....
The current balance on your account, valid for today only, is R 6.......
Kindly advise us of any payments.
Warm regards,
Planet42
____________________________________________________________________________
SMS Received: Mon, Dec 23, 15:02 PM
Urgent! Make an immediate payment on your Planet42 rental to avoid service disruption. If unable to pay in full, contact us for options. Banking details: Inclusion SA, ABSA, ***, Branch: 632005, ***....... Send proof to ***. Planet42
______________________________________________________________________________
Email dated: Mon, Dec 9, 11:06 AM
Good day,
Thank you for your email. I have updated your account to reflect that the debit order should run on the 28th of each month, including December. Your account is in good standing with no missed payments.
We apologize for any delays in communication and appreciate your patience.
If you have any further concerns, feel free to reach out.
Kind regards,