Faulty car yet Planet42 wanted a full instalment for a car I could not use and listed me on the credit beaureas when I had to get an alternative car since my work strictly requires a car.

This is one of the worst decisions I made in 2022. When will you guys answer my emails about reaching a settlement? I obviously cannot be expected to make the full payment(or any payment at all) of the amount you keep emailing/sending me about and then when I reply, I don't get feedback. The car I was given by your "trusted dealer" was faulty, it had gasket issues from the very next day after first collection from the dealership. It was taken in for repairs at the same dealership and I was left stranded yet my work requires me to drive to different locations everyday. I had to make alternative arrangements which meant more money out of my pocket as I was still expected to pay the full instalmeny though the car was not with me/I could not use iy. It was later returned to me but it broke down again in Standerton on my way to KZN, it was towed once again and taken in for repairs and I was left stranded once again with my infant daughter then. Again, it broke down on my way from Durban to Johannesburg, I was left stranded yet again with my daughter. I had to make arrangements to have it towed to a nearby town in the Free State where I had to pay out of pocket to have it fixed. At this point I had to make a decision to get an alternative car as the issues I had with the car given by your ************ dealer (Willowcrest Motors in Randburg) were endless and it was affecting my work which required me to have a car. I had to pay a deposit for the new car and pay the instalment that same month, yet Planet42 expected me to pay a full instalment (R9 108) for a car I could not use then which I find ridiculous because the car provided under Planet42 was failing me and not serving the purpose I had gotten it for. And what aggravates me more is that Planet42 reported on this account on the credit beaureas and it shows on my credit profile which is unfair considering the endless issues I had with the car which I reported to them and the contract was cancelled. I don't understand why I am expected to pay an instalment for a car I could not even use at that point the amount was charged as it was not safe to drive me and my daughter. Please get back to me and assist in resolving this, I was dealt a sour deal here and surely that should mean something to Planet42. I'd like for the listings on the credit beaureas to also be removed. Thank you