S
SIBONGILE

1 reviews | Active since Jun 2022

09 Jun 2022, 15:34

Faulty car

No response from Planet 42, not sure what to rate. Received a car on the 5th May. 2022. There was a leak took the car back the following week. Again computer box gave up. Took the car back to their dealer.. Paid my first installment. Car not fixed still. Received a courtesy car. We are on 3rd Friday. We wanted to swap the car, but the dealer is not getting any reply fro. Planet 42. How is that fair to pay for something that it's not with you and what guarantees that it will be fine going forward. I communicated with big apple on their whatsapp line and dealer called them. No reply from Planet 42

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Replies (2)
Planet42
Planet42's reply10 Jun 2022, 11:06
Official
Good day 

Kindly note that our team does it's best to respond to all queries that come from our customers and dealerships. Our team members are working on your query internally and one of our team members will reach out to you once feedback is received. 

Kind regards, 
The Planet42 Team 
Planet42
Planet42's reply13 Jun 2022, 08:26
Official
Good day,

Thank you for reaching out.

We have addressed your query and have sent you an email. 

Please reach out to us on email should you require any other assistance.

Your Planet 42 team.