MS
MPHO S
1 reviews | Active since Nov 2012
08 Mar 2024, 00:30
Faulty car
I spoke to a lady by the name of Ezra and she promised to phone me back with the that I have about the car until today I'm still waiting. Last time when she called it 11h30 with the usual excuse that her managers are still busy in the meeting and it's been 3 days waiting for her feedback which I doubt she will even phone me back because she's not the first person to promise to call me back. I think it's time I escalate this matter with the social media then even the company directors will see what type of service are we actually receiving from you guys. Because I can't be paying this amount money and be treated this way, I've been fighting with you guys from the moment I received the car till today I'm still fighting because no one want to take responsibility about this matter.
Regards,
Mpho
Helpful (0)
Replies (4)0
Replies (4)
Planet42's replyOfficial
08 Mar 2024, 09:29Hi Mpho
Please be advised that we have tried calling with no success.
We apologize for the for the delay in the response.
We have sent an email to you and await your response.
Thank you
Regards
Your Planet42 Team
Please be advised that we have tried calling with no success.
We apologize for the for the delay in the response.
We have sent an email to you and await your response.
Thank you
Regards
Your Planet42 Team
Planet42's reply08 Mar 2024, 09:29
Official
Hi Mpho
Please be advised that we have tried calling with no success.
We apologize for the for the delay in the response.
We have sent an email to you and await your response.
Thank you
Regards
Your Planet42 Team
Please be advised that we have tried calling with no success.
We apologize for the for the delay in the response.
We have sent an email to you and await your response.
Thank you
Regards
Your Planet42 Team
MS
MPHO S's updateReviewer Update
08 Mar 2024, 13:24Good day,
I asked Azraa simple question that you guys must provide me with the proof that the car serviced and quality check was done. Yet you guys are asking for R13 000 and yet I'm asking myself why should I cover that amount because Planet42 they didn't send the car for a service before they handed to me. Guys I don't think your on the same page with me because now your forcing me to cover the cost that you guys failed cover from the start and I've been fighting with you guys about this car from the beginning. Sorry but I won't be able to cover that amount because it's your company negligence and ignorance. You guys must sort it out. I mean I'm paying R7600 for a car that I'm not happy with and it has countless issues. You guys expect me to smile and allow your treatment and it clearly shows that you don't care about your customers.
I clearly explained to Azraa that I need proof not negotiable.
Regards,
Mpho
I asked Azraa simple question that you guys must provide me with the proof that the car serviced and quality check was done. Yet you guys are asking for R13 000 and yet I'm asking myself why should I cover that amount because Planet42 they didn't send the car for a service before they handed to me. Guys I don't think your on the same page with me because now your forcing me to cover the cost that you guys failed cover from the start and I've been fighting with you guys about this car from the beginning. Sorry but I won't be able to cover that amount because it's your company negligence and ignorance. You guys must sort it out. I mean I'm paying R7600 for a car that I'm not happy with and it has countless issues. You guys expect me to smile and allow your treatment and it clearly shows that you don't care about your customers.
I clearly explained to Azraa that I need proof not negotiable.
Regards,
Mpho
MS
MPHO S's update08 Mar 2024, 13:24
Reviewer Update
Good day,
I asked Azraa simple question that you guys must provide me with the proof that the car serviced and quality check was done. Yet you guys are asking for R13 000 and yet I'm asking myself why should I cover that amount because Planet42 they didn't send the car for a service before they handed to me. Guys I don't think your on the same page with me because now your forcing me to cover the cost that you guys failed cover from the start and I've been fighting with you guys about this car from the beginning. Sorry but I won't be able to cover that amount because it's your company negligence and ignorance. You guys must sort it out. I mean I'm paying R7600 for a car that I'm not happy with and it has countless issues. You guys expect me to smile and allow your treatment and it clearly shows that you don't care about your customers.
I clearly explained to Azraa that I need proof not negotiable.
Regards,
Mpho
I asked Azraa simple question that you guys must provide me with the proof that the car serviced and quality check was done. Yet you guys are asking for R13 000 and yet I'm asking myself why should I cover that amount because Planet42 they didn't send the car for a service before they handed to me. Guys I don't think your on the same page with me because now your forcing me to cover the cost that you guys failed cover from the start and I've been fighting with you guys about this car from the beginning. Sorry but I won't be able to cover that amount because it's your company negligence and ignorance. You guys must sort it out. I mean I'm paying R7600 for a car that I'm not happy with and it has countless issues. You guys expect me to smile and allow your treatment and it clearly shows that you don't care about your customers.
I clearly explained to Azraa that I need proof not negotiable.
Regards,
Mpho
Planet42's replyOfficial
08 Mar 2024, 15:10Hi Mpho
We apologize for the experience that you have encountered.
Please be advised that we have sent an email to you and we await your response.
Thank you
Regards
Your Planet42 Team
We apologize for the experience that you have encountered.
Please be advised that we have sent an email to you and we await your response.
Thank you
Regards
Your Planet42 Team
Planet42's reply08 Mar 2024, 15:10
Official
Hi Mpho
We apologize for the experience that you have encountered.
Please be advised that we have sent an email to you and we await your response.
Thank you
Regards
Your Planet42 Team
We apologize for the experience that you have encountered.
Please be advised that we have sent an email to you and we await your response.
Thank you
Regards
Your Planet42 Team
MS
MPHO S's updateReviewer Update
08 Mar 2024, 16:28Hi,
Thank you for your response hence the brake light light that your referring too is still an issue and the key only the lock and unlock button works. Unfortunately the boot look is not working. So please please do the right thing guys so that everyone should be happy and I'm not going to pay any cent because if this car was truly serviced I was not going to encounter such issues.
Regards,
Mpho
Thank you for your response hence the brake light light that your referring too is still an issue and the key only the lock and unlock button works. Unfortunately the boot look is not working. So please please do the right thing guys so that everyone should be happy and I'm not going to pay any cent because if this car was truly serviced I was not going to encounter such issues.
Regards,
Mpho
MS
MPHO S's update08 Mar 2024, 16:28
Reviewer Update
Hi,
Thank you for your response hence the brake light light that your referring too is still an issue and the key only the lock and unlock button works. Unfortunately the boot look is not working. So please please do the right thing guys so that everyone should be happy and I'm not going to pay any cent because if this car was truly serviced I was not going to encounter such issues.
Regards,
Mpho
Thank you for your response hence the brake light light that your referring too is still an issue and the key only the lock and unlock button works. Unfortunately the boot look is not working. So please please do the right thing guys so that everyone should be happy and I'm not going to pay any cent because if this car was truly serviced I was not going to encounter such issues.
Regards,
Mpho