1 reviews | Active since Jul 2022
Extremely Disappointed with Planet42 - No Response to Serious Vehicle Issues
I am incredibly frustrated with the lack of response and support from Planet42 regarding the vehicle I obtained through them. On 11 July 2024, I received a 2008 Audi TT, 2.0 TFSI, with an odometer reading of 185,529 km. Less than a month later, on 3 August 2024, the vehicle broke down due to a suspected timing chain failure, rendering it completely undriveable.
Despite multiple emails to Planet42 requesting the cancellation of the contract and suspension of payments, I have received no acknowledgment or response. I even proposed a temporary payment suspension until the vehicle is repaired, but again, no response.
As a customer, I feel utterly abandoned by Planet42. I am now left with no choice but to cancel the debit order linked to this contract to protect myself from further financial loss. The lack of communication and support is unacceptable, especially when dealing with a vehicle that is unfit for its intended purpose.
I urge Planet42 to address this issue immediately and take responsibility for the situation. I would appreciate some acknowledgment and a resolution to this matter, as I am currently without a drivable vehicle.
I hope this review will prompt a response and lead to the resolution that I have been seeking for weeks.
Thank you for taking our call.
We apologize for the experience that you have encountered.
Please be advised that we are actively working on the matter and will provide feedback.
Regards
Your Planet42 Team
Thank you for taking our call.
We apologize for the experience that you have encountered.
Please be advised that we are actively working on the matter and will provide feedback.
Regards
Your Planet42 Team
I appreciate the phone call and written response I received on 27 August 2024, at 11:14, confirming that you were working on resolving my vehicle issue.
However, since then, I have made numerous requests for an update on the status of this claim, all of which have gone unanswered. Given the significant repair costs of R146,000 and the fact that the vehicle remains undriveable, this matter is urgent and needs immediate attention.
I kindly request that you provide a clear and detailed update on the current status of my vehicle’s repair and the outcome of the assessor’s review.
Please ensure that this communication is addressed promptly and that I receive the necessary information to avoid further inconvenience.
I look forward to your immediate response.
S Conradie
I appreciate the phone call and written response I received on 27 August 2024, at 11:14, confirming that you were working on resolving my vehicle issue.
However, since then, I have made numerous requests for an update on the status of this claim, all of which have gone unanswered. Given the significant repair costs of R146,000 and the fact that the vehicle remains undriveable, this matter is urgent and needs immediate attention.
I kindly request that you provide a clear and detailed update on the current status of my vehicle’s repair and the outcome of the assessor’s review.
Please ensure that this communication is addressed promptly and that I receive the necessary information to avoid further inconvenience.
I look forward to your immediate response.
S Conradie