1 reviews | Active since Apr 2022
Extremely Bad Service - Planet42 & GIG Motors
Having the worst experience with Planet42 and GIG Motors imaginable.
In April 2023, we purchased a car at GIG Motors in Strubenvale as a rent to own. Even paid a hefty amount as a deposit. After GIG Motors assured us that the car is 100% checked and 100% in working order, we took the car mid April 2023. Everything went fine for the first few weeks until I noticed that the car's tyres had all slow punctures. Took the car to Tiger Wheel & Tyre in Boksburg to check on these tyres. In beginning June 2023, we replaced all 4 tyres with new ones and had to repair 3 out of the 4 rims as well as they were all bent. This was communicated with GIG Motors and Planet42.
The spare wheel we got for this car, would not even fit onto the car as it's not meant for the car at all, even the tow hook did not fit that GIG Motors provided. I noticed a few other things wrong with the car within a few days after purchasing the car. I took the car to an RMI registered mechanic to do a check up and there were indeed a few things that needed to be replaced. EG. gearbox needed to be refurbished, entire clutch kit need with thrust bearing, complete CV joints both sides inner and outer, steering rack to be refurbished, shocks were also worn out, CO2 sensor to be replaced, flywheel needed to be schemed, major service to be done as well, cambelt to be replaced....these are just a few things reported amongst other things. On 30/09/2023, we had a EAC Failure on the car too, car does not even idle and not speaking of pulling away to drive the car. There also seem to be a bad connection with the positive side of the battery which can be a fire hazard.
After sending emails to Planet42 and keeping GIG Motors & the insurance company in copy, nothing is happening with no customer service at all. No feedback even if promised. The 5 year warranty that comes with the car, is just a farce as the insurance for the mechanical repairs, will not pay anything out as advertised in their brochure. But you must pay monthly a hefty amount for something you can't use. After 6 months of paying, we had enough.
Please be advised that we have tried calling yourself, however the call went to voicemail.
Please, kindly confirm if you have posted this review on behalf of a Planet42 account holder as we are not able to pick up an active linked Planet42 profile to the details provided.
Please be advised that if this review has been posted on behalf of a Planet42 account holder, we cannot discuss the matter with parties other than the account holder, according to the POPI Act.
Thank you
Regards
Your Planet42 Team
Please be advised that we have tried calling yourself, however the call went to voicemail.
Please, kindly confirm if you have posted this review on behalf of a Planet42 account holder as we are not able to pick up an active linked Planet42 profile to the details provided.
Please be advised that if this review has been posted on behalf of a Planet42 account holder, we cannot discuss the matter with parties other than the account holder, according to the POPI Act.
Thank you
Regards
Your Planet42 Team
Yes I posted on behalf of my wife, Mrs Germare van Eck. You can contact her on ***. She will furnish you with all the details you need as she is your actual client and who pays the account.
Your speedy response will be highly appreciated.
Yes I posted on behalf of my wife, Mrs Germare van Eck. You can contact her on ***. She will furnish you with all the details you need as she is your actual client and who pays the account.
Your speedy response will be highly appreciated.
Thank you for the response.
Please be advised that we have contacted the Planet42 account holder.
The matter is being attended to and feedback will be provided.
Regards
Your Planet42 Team
Thank you for the response.
Please be advised that we have contacted the Planet42 account holder.
The matter is being attended to and feedback will be provided.
Regards
Your Planet42 Team
Any feedback to me wife as mentioned above please? Almost a week later and still no feedback, my wife is trying to get a hold of a Chad at Planet42 but he doesn't even reply back with anything upon her request per mail on any news.
Any feedback to me wife as mentioned above please? Almost a week later and still no feedback, my wife is trying to get a hold of a Chad at Planet42 but he doesn't even reply back with anything upon her request per mail on any news.
Since we have paid for 6 months already, we have the option of returning the vehicle to GIG Motors. Either the car must be replaced with a car with the same value (and in 100% working order) or fixed 100% or we will return the car to you. These problems were reported to Ryno at the GIG Motors Strubenvale branch since the beginning and also other mails were sent more than 4 months ago, to Reuben, Johan and Ryno at GIG Motors including Planet42 and the insurance company. All faults were reported to you all on time, with a RMI registered mechanic's report on the mechanical repairs needed.
We have all the proof on hand, mails sent and Whatsapps. I will make them public to see if need be. This issue will not be left as is, I can promise you that.
Just so you know, the tyres fitted and rims repaired were about a month and a half after we purchased the car at GIG Motors Strubenvale. Before that even, these among other problems were reported to Ryno verbally but I guess that's how trustworthy GIG Motors are as whole.
Please contact my wife with a positive outcome very urgently.
Since we have paid for 6 months already, we have the option of returning the vehicle to GIG Motors. Either the car must be replaced with a car with the same value (and in 100% working order) or fixed 100% or we will return the car to you. These problems were reported to Ryno at the GIG Motors Strubenvale branch since the beginning and also other mails were sent more than 4 months ago, to Reuben, Johan and Ryno at GIG Motors including Planet42 and the insurance company. All faults were reported to you all on time, with a RMI registered mechanic's report on the mechanical repairs needed.
We have all the proof on hand, mails sent and Whatsapps. I will make them public to see if need be. This issue will not be left as is, I can promise you that.
Just so you know, the tyres fitted and rims repaired were about a month and a half after we purchased the car at GIG Motors Strubenvale. Before that even, these among other problems were reported to Ryno verbally but I guess that's how trustworthy GIG Motors are as whole.
Please contact my wife with a positive outcome very urgently.
Thank you for the review we would like to extend to you our most sincere apologies regarding the the issues that you experienced regarding the vehicle
Kindly note one of our assign specialist will be in contact with you in due course
Thank you for the review we would like to extend to you our most sincere apologies regarding the the issues that you experienced regarding the vehicle
Kindly note one of our assign specialist will be in contact with you in due course