BG
BAREND G

1 reviews | Active since Apr 2024

09 Apr 2024, 10:35

Experience witk Planet 42 Menlyn Centre

We are treated very well. Vehicles shown to us was in fairly good condition. Test drive was in a small circle in the parking area. I was informed by the agent that the 1st six months the vehicle is on rental and if I am not happy it can be exchanged during this rental period I can exchange it. But this was not the correct info given to me. The vehicle got a gearbox problem and I want to exchange it but was refused. The vehicle now got to be viewed by a RMI registered workshop qouted for the repair and then be repaired throug the Buddy/Fleetguard policy.This will leave a week plus without transport and I cannot afford it. We are also informed that if we want to give the vehicle back I must pay the rental in full for the outstanding 5 months. So with the service I am happy but not with the after sales service

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Replies (1)
Planet42
Planet42's reply09 Apr 2024, 12:31
Official
Hi Barend

We apologize for the experience that you have encountered.
We are looking into the matter and will provide you with feedback.

Thank you

Regards
Your Planet42 Team