1 reviews | Active since Apr 2024
Experience witk Planet 42 Menlyn Centre
We are treated very well. Vehicles shown to us was in fairly good condition. Test drive was in a small circle in the parking area. I was informed by the agent that the 1st six months the vehicle is on rental and if I am not happy it can be exchanged during this rental period I can exchange it. But this was not the correct info given to me. The vehicle got a gearbox problem and I want to exchange it but was refused. The vehicle now got to be viewed by a RMI registered workshop qouted for the repair and then be repaired throug the Buddy/Fleetguard policy.This will leave a week plus without transport and I cannot afford it. We are also informed that if we want to give the vehicle back I must pay the rental in full for the outstanding 5 months. So with the service I am happy but not with the after sales service
We apologize for the experience that you have encountered.
We are looking into the matter and will provide you with feedback.
Thank you
Regards
Your Planet42 Team
We apologize for the experience that you have encountered.
We are looking into the matter and will provide you with feedback.
Thank you
Regards
Your Planet42 Team
