BD
Boeta D

1 reviews | Active since Apr 2022

06 Apr 2022, 21:43

Easy approve ,terrible customer service ,

Please stay away from Planet42 , They finance you to buy car from register dealerships, problem starts when you buy a car which go into breakdown in that same week, not the dealership, not Planet42 or MotorVap will assist you with what ever issues you have., no phone numbers, available on whats app , but not active when you are available to chat. Poor customer service , reply via emails days after you have raised a complain. Only thing that is important to them is that they need the monthly payment ,but not fix the car, to held you responsible for 6 month panelty fees, This is how they make money, easy approved, but when you have issues they are not available to help.

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Replies (1)
Planet42
Planet42's reply08 Apr 2022, 16:58
Official
Hello Andre, 
Please note Planet42 work with over +400 dealerships across South Africa, we rely on our customers to choose and inspect a vehicle of their choice. Planet42 are not responsible for the condition of the vehicle sold, we do however purchase a motor warranty on your behalf to help assist with issues that may arise. The motor warranty provider is chosen by the dealership which you have chosen the vehicle from. 
A member of our team will reach out to you on our dedicated customer support whatsapp line see how we can assist you.  
 
The Planet42 Team