RK
Rozelle K

1 reviews | Active since Mar 2019

30 May 2023, 13:45

Don't expect any customer service from Planet42 or the dealerships they are contracted with

I have entered into an agreement with Planet42 regarding a vehicle, which was mostly broken down from day 1, the car was more at the dealership for repairs as I have had it. It is now more than a year and on their website it states that I can return the vehicle after 6 months and if there are no arrears, my account is up to date also by paying a penalty of 1 month's installment. I have informed Planet42 that I want to return the vehicle on email and whatsapp and was asked what is the reason that I want to return the vehicle and I stated that I no longer want the vehicle. Since then I am being ignored, all email, all whatsapp messages have been ignored. I cannot make any contact with them. I have also informed the dealership Optimal Auto in Boksburg of my intention to return the vehicle which all my emails have gone unanswered. It is the worse service I have ever experienced. Please be advised never to enter into a contract with Planet42,! Beginning of June I will return the vehicle to Optimal Auto and then Planet42 and Optimal Auto in Boksburg will have to see what they are going to do.

0
Replies (1)
Planet42
Planet42's reply30 May 2023, 16:08
Official
Good Day Rozelle

Please be advised that we have tried calling yourself, however there was no answer.
We have sent an email to yourself and await your response.

Thank you

Regards
Your Planet42 Team