RS
Rene S

1 reviews | Active since Dec 2014

19 Sept 2023, 21:28

DO NOT DEAL WITH PLANET 42

Planet 42 deduct a R7200 from my account for a vehicle I don't have. Since I have "signed" a contract in July with Auto One in Goodwood I had a vehicle for only 1 day and all sorts of faults aroused. Deduction happened August and now again in September. August I receive a refund after waiting and phoning for 7days. When I phoned them regarding my refund of September I am send from pillar to post. Speaking to Sabrina, Lerato, Shirley, Lee and who knows who else. Now I receive an email stating that my contract will be cancelled and no refund is due because cancelations is one month rental...How the heck can I pay a cancelation of 1 month rental if I never had a usage of the vehicle for only 1 day. Planet 42 is total *******s.

0
Replies (3)
Planet42
Planet42's reply22 Sept 2023, 12:46
Official
Hi Rene

Thank you for taking our call.
Please be advised that the matter is being attended to.

Regards
Your Planet42 Team
RS
Rene S's update26 Sept 2023, 02:04
Reviewer Update
How the heck can the matter be attended too if I was promised my refund today and still nothing...Azrah assured me that 26th September my R7200 will be in my account and guess what nothing is in my account ....WHERE THE HECK IS MY MONEY I HAVE BILLS TO PAY WITH THE MONEY THAT WAS DEDUCTED BY PLANET 42 FOR A VEHICLE I DON'T EVEN HAVE
Planet42
Planet42's reply27 Sept 2023, 10:39
Official
Hi Rene

Thank you for taking our call today.
Please be advised that the refund has been completed.

Regards
Your Planet42 Team