DISGUSTING SERVICE

The company's after sales service is non-existent for a lack of a better word. I terminated my contract in October last debit went through in November as agreed. On the 18th December they went ahead and debited my account. After several emails and calls I am now told to wait 7 to 14 working days for an error on their side. I cannot say how disappointed I am with this unprofessional conduct which affected my family's Xmas plans terribly. I have requested matter to be escalated as urgent since it is their fault and still no response or anyone willing to take responsibility/ accountability.