Disappointed on the service

I was renting a car from Planet 42 with the intention to own and never received a statement/itemized breakdown on my installment and one time their response was that it is system generated and I realized at the end of the contract I was going to pay 3 times the retail value of the car based on premiums on the contract vs the actual approved amount of R 100k hence it’s lawful to get the monthly statement. The vehicle has been repossessed back as I received the termination of the lease contract letter with immediate effect on the 12th March 2025 17:02 pm after their business hours to return the car on the 14th March 2025 which I did deliver to the branch name Go Bid 3rd Avenue Bredell Kempton Park as the nearest branch they work with after numerous emails since receiving the letter they did not respond and calls I made they didn’t answer on Thursday until I got hold of their agent in vehicle recovery department Friday the 14th March 2025 10:39 am at last was given the location to drop off the car after I called the agent communicated that the car has been to dropped off. Before 17:00pm their close of business I called them to complain about Go Bid service for repossession all I get is that their line is busy on *** they don’t answer and no courtesy to acknowledge emails on time or answer their calls yet they are able to send immediate termination of lease and contract notices/ letters via email and sms after hours. How is that possible? And that they don’t communicate once the vehicle is recovered / repossessed by them