Disappointed

Warning: Planet 42 Since 2024, I have been extremely disappointed with Planet 42. They gave me a vehicle with a failing engine , which I returned twice. Despite this, they cancelled my contract even after I had paid a month’s instalment — with no use of the vehicle. Dealing with their Menlyn branch in Pretoria was a nightmare — left waiting all day and only given options at closing time. Customer service ignored key issues, and I was told I owed R16,000 for a vehicle I returned because it was unaffordable (R8,200/month for a Ford Figo). Even after arranging my bank to reverse debit orders , Planet 42 blocked the process. By the end of January, the same amounts were deducted again , despite proof and repeated refund requests. No clear communication, no direct contact with the debit order department. Their repeated unauthorized deductions violate South African banking rules, including the National Credit Act and EFT regulations, which protect consumers from ******* debits. Paying for something you never received is unacceptable Planet 42’s lack of transparency, poor service, and ******** debit orders make it impossible to trust them. Be extremely cautious dealing with Planet 42!