jM
john M

1 reviews | Active since Feb 2012

05 May 2022, 07:56

Disappointed client

I rented a Toyota etios on the 11th Feb from grand central in Midrand and same day I complained about clutch as gears were not working correctly and next day I took it back and they checked it and said they put it new clutch and it continued to do the same, I also pick up that oil was leaking. I couldn't use the car as my driver's were scared to drive it and didn't had money to pay rental payment of R6700 per month. When I told planet 42 about this I thought they would take it up with the dealer and now I have to pay more than R40 000 for a car that I couldn't use and if you check my salary I don't have a surplus of R6700 because I was hoping I would use it to generate extra income so that it can pay itself. My last email to Planet42 I requested them to rather attend to those issues and give me the car back so that I can work, but I was shocked to get an email saying I am still liable for the penalty. I FEEL THIS IS OPPRESSION TO ME. HOW CAN YOU PAY SOMETHING THAT YOU COULDN'T USE AND WHEN I ASKED THE CAR BACK AM SLAPPED WITH A HEAVY PENALTY AND CANNOT AFFORD IT. I PLEADED AND BEGGED BUT NO ONE LISTENS. YOU KEEP ON SAYING YOU TRUST OUR JUDGMENT AS CONSUMERS BUT A DEALER CAN DO ANYTHING TO HIDE DEFECTS AND MAKE A QUICK BUCK. WHEN I SIGNED THE CONTRACT I SIGNED IT ON A TABLET AND WAS TOLD WILL RECEIVE A COPY VIA EMAIL WHICH I DID BUT IT WAS ALREADY LATE. I TRIED TALKING TO PLANET42 AND THE DEALER AND DIDN'T GET HELP. PLEASE HELP ME AS I DON'T KNOW WHAT TO DO ANYMORE.

0
Replies (1)
Planet42
Planet42's reply17 May 2022, 19:00
Official
Good day,
Please be advised that Planet 42 does make a decision on the vehicle, you as the customer opt for the vehicle and request for Planet 42 to purchase the vehicle on your behalf. We do not inspect the vehicle and we encourage the customer to inspect the vehicle and test drive the vehicle before making your final decision.
Planet 42. On the signed contract it states that should you proceed with cancellation you are liable for a cancellation penalty.

Planet 42 team