1 reviews | Active since Jul 2025
Debit order not cancelled after rental cancelled, no after service BAD SERVICE
Do not even try to rent a car through this company. They are quick to deduct monthly and the day you return your car due to financial difficulties and follow the procedures they still continue to deduct debit orders after the car was returned to them in May already and cancellation fee that equils one month's rental was deducted end of May.
I contracted them 26.06.2025 to query the deduction I was told they did not stop the debt order on there side and will request a refund. Refunds apparently takes a week. Week and half later still not refund. When I called this morning to query the refund I was told they haven't processed the refund as yet. The consultant was not helpful at all and refused to put me through to a manager and said I must call back later. So much for after service and assisting a loyal customer who never missed a payment
I was told after my 2 calls a manager will call me back.....Still waiting. I am not going to wait another week for my refund and want my refund back within 24 hours, not a week!!!!!
We appreciate that you have shared your concerns.
We are actively working to resolve the query raised.
We would like to assure you that your experience does not reflect the standards we strive to uphold, and we do not condone what you have encountered.
Your feedback is important to us, and we are committed to learning from it as we continuously work to improve.
Thank you
Regards
Your Planet42 Team
We appreciate that you have shared your concerns.
We are actively working to resolve the query raised.
We would like to assure you that your experience does not reflect the standards we strive to uphold, and we do not condone what you have encountered.
Your feedback is important to us, and we are committed to learning from it as we continuously work to improve.
Thank you
Regards
Your Planet42 Team
Plant42 has the worst after sales service one can experience and I will make sure that this review will be on all social media adverti*****t that they have.
I am not going to wait another week for my refund. I expect a call back and refund within 24 hours or I will take this matter further. Just the fact that no-one even bothered to reply to my emails to inform me that they can not see an attachment is clear that Plant42 is only out to take money and does not care about there customers afterwards.
I am still waiting for the so called manager to call me as requested with my first complaint and was promised as per reply someone will get back to me.
Plant42 has the worst after sales service one can experience and I will make sure that this review will be on all social media adverti*****t that they have.
I am not going to wait another week for my refund. I expect a call back and refund within 24 hours or I will take this matter further. Just the fact that no-one even bothered to reply to my emails to inform me that they can not see an attachment is clear that Plant42 is only out to take money and does not care about there customers afterwards.
I am still waiting for the so called manager to call me as requested with my first complaint and was promised as per reply someone will get back to me.
Thank you for taking our call.
Please be advised that we have sent an email addressing the query raised.
We apologize for the experience that you have encountered.
Regards
Your Planet42 Team
Thank you for taking our call.
Please be advised that we have sent an email addressing the query raised.
We apologize for the experience that you have encountered.
Regards
Your Planet42 Team