Complain

I bought a car at Nyamane Motors financed by Planet42 in April 2022. At the dealership because the car was a 2nd hand they told me that i should drive the car and if I experience issues with it I must report it to them. First week of driving the car it had a knock in the engine and some minor issues. I reported those to the dealership which advised me to take the car to B&T Benz Chaps which I did. At that time the knock in the engine was not attended to but only the minor issues. Was told to bring the car later on. I drove the car again for the 2nd week and the knock was getting worse. At the time I took the car in again for that sound in the engine it had also water damage which was caused by me. I paid and bought all the parts needed to fix the water damage. That was 09/07/2022. The water damage was fixed and all parts replaced now the issue was the knock in the engine that has still to be attended to. The engine was taken out, the gearbox out also. At the workshop they confirm that the problem is the Flywheel that needs to be replaced. The issue now is that I bought the car as rent to buy, I drove the car for 2 weeks. For the past 3 months I've been paying for something that I don't have. Every time I require assistance from the dealership they send me to the workshop and at the workshop my car is not attended to until I go and sit there the whole day that's when it will be attended to. I feel let down by both Nyamane Motors and Planet42 because both of them are aware of what is going on and none of them is doing anything to help me as their customer. If you need value out of your hard earned money don't buy anything from Nyamane Motors, don't agree to be financed by Planet42 and don't allow your car to be taken to B&T Benz Chaps. These people don't know what customers service and after service is. When you complain at Planet42 you will get auto response.