Clarity on double payment and letter of cancelation 22

Planet42

I enquire 2023 January and get in contract with them.. Vehicle delivered on good condition and I drove it for 11 months.. In the 11 months I did have few instances claims which they attend to it effectively so.. Then 24 November had a break down, then vehicle was town to RMI workshop.. Then after 5 days the fleetbuddy insurance (under planet42) send me email that they can't repair mechanical failure as it's uneconomical to repair.. Then agent from planet42 called me advice that I cancel contract and she send an email as confirmation that I must send cancelation email which I did in the 14th December 2023..and agent explained to me that I will be liable to pay one month cancelation fee which I made arrange that it must be deducted on the 22 December which they did and told that I'll have a cancelation letter wen the have vehicle at their position.. Then they only collected the vehicle at the workshop on the 8th January 2024.. I then get email stating that I must pay one month cancelation fee again or I'll be liable to pay 7 month installment.. I then called collection department to get clarity on this Matter, only to be told they call me back but never did.. I called on the 10th, 11th and 12th explaining same thing but all agent say they will come back to me

That's not good custom service u rendering unto me now and I need clarity why should I pay again after already paid... Worse u stated on ur email that after the 18th January 2024 if I don't accept this I'll have to pay 7 month installment were as u have ur vehicle with u and U ARE THE ONE WHO FAILED TO REPAIR THE VEHICLE AS U STATED UNECONOMICAL TO REPAIR.. I NEED ANSWERS