1 reviews | Active since May 2019
Change of ownership
Please, I need help. My new car is ready for collection.
Considering this was settled 9 working days ago and that the title owner has still not been changed, it means I am going to be waiting forever! You are in breach of contract. I am driving a vehicle that I have fully paid for and settled and do not have any ownership documents. What you are doing is *******! I have written correspondence from your office confirming this. Natis will be issued within 5-7 working days. Ownership has not changed which means the license department has not been notified, which means your company has not completed what they committed to.
I have obliged with every request, and yet the title has not been changed. I am formally requesting escalation for assistance and that I can collect the Natis document today. The dealership has called you, Reneilwe and yet, no intention or commitment to assist. This is extremely poor and *********!!
I have called the help line 7 times and been cut on each occasion. No one will transfer me to the correct department and I get cut every time I call.
Please, please help me!
After this complaint was listed, a lady by the name of Azraa called me in relation to the above at 13:24. Committed to calling the dealership straight after the call. As at 14:00, no call was made to the dealership. Azraa insists that they are within their timelines, I disagree. Reason being, the vehicle was settled on 27/6/25. We are now at 9 working days after settlement (and all documents sent to them for change of ownership) and the ownership has not taken place. As at 09:20, Planet42 are still the title holders.
Azraa is the first person to proactively call me to assist. She has committed to her helping and providing ongoing feedback. Let us see if she is true to her word.
After this complaint was listed, a lady by the name of Azraa called me in relation to the above at 13:24. Committed to calling the dealership straight after the call. As at 14:00, no call was made to the dealership. Azraa insists that they are within their timelines, I disagree. Reason being, the vehicle was settled on 27/6/25. We are now at 9 working days after settlement (and all documents sent to them for change of ownership) and the ownership has not taken place. As at 09:20, Planet42 are still the title holders.
Azraa is the first person to proactively call me to assist. She has committed to her helping and providing ongoing feedback. Let us see if she is true to her word.
Thank you for taking our calls.
Please be advised that we have sent an email to you addressing the query raised.
We would like to assure you that your experience does not reflect the standards we strive to uphold, and we do not condone what you have encountered.
Your feedback is important to us, and we are committed to learning from it as we continuously work to improve.
Regards
Your Planet42 Team
Thank you for taking our calls.
Please be advised that we have sent an email to you addressing the query raised.
We would like to assure you that your experience does not reflect the standards we strive to uphold, and we do not condone what you have encountered.
Your feedback is important to us, and we are committed to learning from it as we continuously work to improve.
Regards
Your Planet42 Team