TM
Tshegofatso M

1 reviews | Active since Nov 2023

17 Nov 2023, 12:52

Car Rental from Planet42

The rental car I Received from Planet42 had a lot of problems, I rented it for 6 months but drove it for only 2 months because it had a lot of mechanical failures. The car was in and out of repairs for 4 months, I was basically paying for a car I was not using. Their communication with customers is bad, they reply to emails weeks later after sending multiple emails. I asked to return the car on the 6th month and they made me pay a cancellation fee on the 7th month. And now they are demanding payment for the 8th month.

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Replies (1)
Planet42
Planet42's reply24 Nov 2023, 09:51
Official
Hi Tshegofatso

Please be advised that as per the POPI Act we are not able to divulge information on a Planet42 account holder to anyone other than the Planet42 account holder.
We will be contacting the account holder.

Thank you

Regards
Your Planet42 Team