Car

Planet 42,s service is very very bad, I take a car from them, I drove it only 9days then the car broke, its being nearly 2months,I don't have the car with me but they are deducting, the worse part is that they deduct 2payment,when I ask them them why they take 2payment they say the take it for end of December as well, that means when they see extra money to the account they take, and even now I ask them to refund my money but they dont answer their whatsap, and when you call then you will stay on the line till you running out of airtime, can someone please help me with this issue