SM
Sphiwe M
1 reviews | Active since Jan 2024
12 Jan 2024, 08:15
Cancellations nightmare
I took a rent to own car in May 2023 unfortunately my finances have changed since I have a baby on the way. So I called planet42 to cancel my contract, I was sent email which I rep**** immediately and they said they will call me to tell me where to drop off the car. I waited for 2 days still no call then I decided to call them but I hold on the phone for the whole hour there was no available agent to take my call.
Until now I’m still waiting for their call or reply on the email but still nothing it’s been 4 days now. It’s more stress for me because very soon the baby is coming and I will have to pay another instalment which is going to strain my finances even more.
Helpful (0)
Replies (7)0
Replies (7)
Planet42's replyOfficial
12 Jan 2024, 09:10Good day Sphiwe,
Thank you for your review.
Please be advised that your cancellation request has been sent to the relevant department. We have sent you an email with the requirements needed to proceed with the cancellation.
Please respond to the email so we can action the cancellation.
Regards
Your Planet42 team.
Thank you for your review.
Please be advised that your cancellation request has been sent to the relevant department. We have sent you an email with the requirements needed to proceed with the cancellation.
Please respond to the email so we can action the cancellation.
Regards
Your Planet42 team.
Planet42's reply12 Jan 2024, 09:10
Official
Good day Sphiwe,
Thank you for your review.
Please be advised that your cancellation request has been sent to the relevant department. We have sent you an email with the requirements needed to proceed with the cancellation.
Please respond to the email so we can action the cancellation.
Regards
Your Planet42 team.
Thank you for your review.
Please be advised that your cancellation request has been sent to the relevant department. We have sent you an email with the requirements needed to proceed with the cancellation.
Please respond to the email so we can action the cancellation.
Regards
Your Planet42 team.
SM
Sphiwe M's updateReviewer Update
12 Jan 2024, 09:45I have already rep**** to that email
SM
Sphiwe M's update12 Jan 2024, 09:45
Reviewer Update
I have already rep**** to that email
SM
Sphiwe M's updateReviewer Update
12 Jan 2024, 09:46I rep**** to that email on Tuesday (09/01/2024)
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Sphiwe M's update12 Jan 2024, 09:46
Reviewer Update
I rep**** to that email on Tuesday (09/01/2024)
SM
Sphiwe M's updateReviewer Update
12 Jan 2024, 09:48And why are your calls not answered because I called the whole day yesterday but I kept getting a message that the next available consultant will answer my call but it never happened
SM
Sphiwe M's update12 Jan 2024, 09:48
Reviewer Update
And why are your calls not answered because I called the whole day yesterday but I kept getting a message that the next available consultant will answer my call but it never happened
Planet42's replyOfficial
12 Jan 2024, 11:13Good day,
We have escalated this to the recoveries department. They will reach out to you within 24 - 48 working hours.
We had an influx of calls on the 2024/01/11. We do apologise for the delay answering calls. The waiting times should be better today. Should you call in please select cancellation and recoveries.
Regards
Your Planet42 team
We have escalated this to the recoveries department. They will reach out to you within 24 - 48 working hours.
We had an influx of calls on the 2024/01/11. We do apologise for the delay answering calls. The waiting times should be better today. Should you call in please select cancellation and recoveries.
Regards
Your Planet42 team
Planet42's reply12 Jan 2024, 11:13
Official
Good day,
We have escalated this to the recoveries department. They will reach out to you within 24 - 48 working hours.
We had an influx of calls on the 2024/01/11. We do apologise for the delay answering calls. The waiting times should be better today. Should you call in please select cancellation and recoveries.
Regards
Your Planet42 team
We have escalated this to the recoveries department. They will reach out to you within 24 - 48 working hours.
We had an influx of calls on the 2024/01/11. We do apologise for the delay answering calls. The waiting times should be better today. Should you call in please select cancellation and recoveries.
Regards
Your Planet42 team
SM
Sphiwe M's updateReviewer Update
15 Jan 2024, 18:03Are your calls still many because I tried calling today even today my call didn’t go through to the agent
SM
Sphiwe M's update15 Jan 2024, 18:03
Reviewer Update
Are your calls still many because I tried calling today even today my call didn’t go through to the agent
Planet42's replyOfficial
16 Jan 2024, 08:50Good day,
I do apologize for the delay in getting back to you.
Please be advised i have escalated this to our recoveries team and i was assured they will make contact with you today.
Please be on the lookout for thier call and emails.
Regards
Your Planet42 team.
I do apologize for the delay in getting back to you.
Please be advised i have escalated this to our recoveries team and i was assured they will make contact with you today.
Please be on the lookout for thier call and emails.
Regards
Your Planet42 team.
Planet42's reply16 Jan 2024, 08:50
Official
Good day,
I do apologize for the delay in getting back to you.
Please be advised i have escalated this to our recoveries team and i was assured they will make contact with you today.
Please be on the lookout for thier call and emails.
Regards
Your Planet42 team.
I do apologize for the delay in getting back to you.
Please be advised i have escalated this to our recoveries team and i was assured they will make contact with you today.
Please be on the lookout for thier call and emails.
Regards
Your Planet42 team.