********* behaviour by accounts and collections department at Planet42

Since Planet42 offered me a 50% discount for November and December 2023, I've been experiencing harassment from Planet42, your accounts department wants me to pay the discount amount you offered me. They have gone to a point of updating my ITC record as being in arrears. This has affected my credit score. Another issue is, in December 2023, Planet42 deducted the monthly installment in advance, when i called to find out the reason, I was told that it was because of festive season but was assured that from January 2024, the installed was going to be debited end of the month as per the agreed contract. Unfortunately that has not happened. Instead Planet42 has been deducting the installment on the 15th of January. They tried again on the 15th of February, I don't know what happened when the debit order was reversed. Planet42 then deducted the installment yesterday, 29 February 2024 - this was the correct debit order date according to my knowledge and the contract I signed. Now with all the mess that was created by your accounts department, I find myself having a credit record that is in arrears, and this is not correct.

Please can you advise in terms of when this matter is going to be fixed as it is negatively affecting my credit record?