GT
Gerrie T

1 reviews | Active since Jun 2021

20 Aug 2024, 13:15

Bad service Planet 42 and third party

Where do I Start. Bad service. Bad, please think twice before you decide to do business with them. There deposit is low but the service is not up to standard. First when I required about cars with them, I received wrong info of the cars. Then when I arrived the first time after arrangement was made. I must bring my wife with me to sign for the car. Then when we arrive the next day. The car I wanted was not fixed as arranged. Then I look for a different car. Then we had to wait almost 4 hours to get the contract sorted. Now 5 days later I picked up that the brake pads on the car I finished , we inform call centre and they told us that they can't do anything about it as we need to take the car back to Menlyn. I am staying in Edenvale which is plus min 45km away from me. Driving with no brake???? Really. Then I spoke to a guy called Trevor. First he gives me an attitude that I contacted him on his cellphone. And he also informed me to drive the car to Menlyn. When I asked him who will pay for my fuel as it is not my fault that the car brakes is finished as they were supposed to do a mechanical check before they release the car. He told me that ,that is not Planet 42 issue as the sales person is a third party who assists them to sell cars for them.

My question is ,is the onis still on Planet 42 to get the car fixed or mine? They released a unroadworthy car to me. Am I correct?

I believe the service I received is below the standard of any vehicle dealership in Gauteng and Pretoria. I really did expect better from a huge company like Planet 42. But it is shocking. Please help me if I am incorrect??

0
Replies (2)
Planet42
Planet42's reply20 Aug 2024, 14:19
Official
Hi Gerrie

Please be advised that the details provided are not linked to a Planet42 profile.
Please be informed that as per the POPI Act, we are not able to provide anyone other than the Planet42 account holder with details relating to the account.

Please advise the Planet42 account holder to contact us on *** or email us on *** and we will assist.

Thank you

Regards
Your Planet42 Team
Planet42
Planet42's reply21 Aug 2024, 11:13
Official
Hi Gerrie

Please refer to the email that has been sent to you.

Thank you

Regards
Your Planet42 Team