Bad service
I signed a contract with planet42 torwards the end Nov 2023 and the bakkie that I had with them broke down on the 19th December 2023. No one is willing to help on both the dealer's side and planet42, it is still standing in my house. I then called to cancel my subscription and I am told to pay 6 x installments because it is still early to cancel. How can I pay for something that I cannot use. Keep in mind that I paid an initial R45 000 deposit + R9 500 December installment total of R54 500 in less than a month and I am expected to pay 6x installments. Planet42 doesnot want to solve any of the problems, they push it back to the person leasing the car and it is not fair. In my case I bought myself a car and I made it clear that I am canceling their subscrition and I am not paying a cent more.
Thank you for your review. Please be advised that our recoveries team has made contact with you and asked for the relevant information to cancel the agreement. Please be advised that the vehicle sold to you was sold with a repair policy and we requested that the vehicle be taken to a RMI workshop so we can get a quote and a claim can be submitted to the repair policy. You refused to do that and requested a cancellation. Please note we have 3 options when assisting with a breakdown within the first 6 months, repair, refund and replace. We were willing to assist with the repairs or escalate it with the dealership once we had the quote and repair authorization.
The cancellation terms are stipulated in the signed rental agreement that you signed and you are liable for the cancellation penalty.
We understand you have purchased a new vehicle and will be proceeding with the cancellation.
Regards
Your Planet42 team.
Thank you for your review. Please be advised that our recoveries team has made contact with you and asked for the relevant information to cancel the agreement. Please be advised that the vehicle sold to you was sold with a repair policy and we requested that the vehicle be taken to a RMI workshop so we can get a quote and a claim can be submitted to the repair policy. You refused to do that and requested a cancellation. Please note we have 3 options when assisting with a breakdown within the first 6 months, repair, refund and replace. We were willing to assist with the repairs or escalate it with the dealership once we had the quote and repair authorization.
The cancellation terms are stipulated in the signed rental agreement that you signed and you are liable for the cancellation penalty.
We understand you have purchased a new vehicle and will be proceeding with the cancellation.
Regards
Your Planet42 team.