YM
Yolinda M
1 reviews | Active since Mar 2023
06 Mar 2023, 14:47
Bad service
Bad bad bad broken alternator in 3 days took it to Motolek Vredenburg a month later still there .....
Helpful (0)
Replies (10)0
Replies (10)
Planet42's replyOfficial
06 Mar 2023, 15:25Good day
We have noted your concern and understand your frustration with regards to the alternator breaking. However, we are unable to pick up your rental contract on our system with the information provided, please email *** or on WhatsApp *** with your rental agreement number or ID number in the subject line or in the body of the message in order for us to advise you accordingly on the way forward.
Kind Regards
Planet42
We have noted your concern and understand your frustration with regards to the alternator breaking. However, we are unable to pick up your rental contract on our system with the information provided, please email *** or on WhatsApp *** with your rental agreement number or ID number in the subject line or in the body of the message in order for us to advise you accordingly on the way forward.
Kind Regards
Planet42
Planet42's reply06 Mar 2023, 15:25
Official
Good day
We have noted your concern and understand your frustration with regards to the alternator breaking. However, we are unable to pick up your rental contract on our system with the information provided, please email *** or on WhatsApp *** with your rental agreement number or ID number in the subject line or in the body of the message in order for us to advise you accordingly on the way forward.
Kind Regards
Planet42
We have noted your concern and understand your frustration with regards to the alternator breaking. However, we are unable to pick up your rental contract on our system with the information provided, please email *** or on WhatsApp *** with your rental agreement number or ID number in the subject line or in the body of the message in order for us to advise you accordingly on the way forward.
Kind Regards
Planet42
YM
Yolinda M's updateReviewer Update
06 Mar 2023, 15:30It is on my fiance's name Roelof Werner van der Berg ***8 no use email or whatsapp no response for a month now.
YM
Yolinda M's update06 Mar 2023, 15:30
Reviewer Update
It is on my fiance's name Roelof Werner van der Berg ***8 no use email or whatsapp no response for a month now.
YM
Yolinda M's updateReviewer Update
06 Mar 2023, 15:36Roelof Werner van der Berg
I'd ***
I'd ***
YM
Yolinda M's update06 Mar 2023, 15:36
Reviewer Update
Roelof Werner van der Berg
I'd ***
I'd ***
YM
Yolinda M's updateReviewer Update
06 Mar 2023, 15:38We asked planet 42 to not deduct any money for the month because of this issue and they said the cant do that, no matter that we did not have a car for a month now, lost of income etc....
YM
Yolinda M's update06 Mar 2023, 15:38
Reviewer Update
We asked planet 42 to not deduct any money for the month because of this issue and they said the cant do that, no matter that we did not have a car for a month now, lost of income etc....
Planet42's replyOfficial
06 Mar 2023, 16:31 Thank you, we have received your information. Kindly note that we are busy assessing the matter internally and will keep you updated. Please note that we will send an email to Mr van der Bergs email address that we have on system due to the POPI act.
Planet42's reply06 Mar 2023, 16:31
Official
Thank you, we have received your information. Kindly note that we are busy assessing the matter internally and will keep you updated. Please note that we will send an email to Mr van der Bergs email address that we have on system due to the POPI act.
YM
Yolinda M's updateReviewer Update
06 Mar 2023, 16:35I really hope so, because you guys is quick to say we will email back, but in almost a month no replies to emails from your side or your so called whatsapp nr.....
YM
Yolinda M's update06 Mar 2023, 16:35
Reviewer Update
I really hope so, because you guys is quick to say we will email back, but in almost a month no replies to emails from your side or your so called whatsapp nr.....
Planet42's replyOfficial
07 Mar 2023, 08:10Good dayWe have noted your response and we do sincerely apologize for delay and inconvenience caused. Kindly note that we have sent an email to Mr van der Berg as we have also follow up with the warranty provider in order for us to advise on the way forward.
Kind Regards
Planet42
Kind Regards
Planet42
Planet42's reply07 Mar 2023, 08:10
Official
Good dayWe have noted your response and we do sincerely apologize for delay and inconvenience caused. Kindly note that we have sent an email to Mr van der Berg as we have also follow up with the warranty provider in order for us to advise on the way forward.
Kind Regards
Planet42
Kind Regards
Planet42
Planet42's replyOfficial
07 Mar 2023, 08:12Good dayWe have noted your response and we do sincerely apologize for delay and inconvenience caused. Kindly note that we have sent an email to Mr van der Berg as we have also follow up with the warranty provider in order for us to advise on the way forward.
Kind Regards
Planet42
Kind Regards
Planet42
Planet42's reply07 Mar 2023, 08:12
Official
Good dayWe have noted your response and we do sincerely apologize for delay and inconvenience caused. Kindly note that we have sent an email to Mr van der Berg as we have also follow up with the warranty provider in order for us to advise on the way forward.
Kind Regards
Planet42
Kind Regards
Planet42
YM
Yolinda M's updateReviewer Update
07 Mar 2023, 12:39Almost 24 hours later and still no one can resolve the matter. In my opinion it is a circus....going for the 5th werk now without a car...ridiculous!!!!!
Never buy a car through planet 42 there is NO after sale service at all. I hope the ombudsman can help me with this now.
Never buy a car through planet 42 there is NO after sale service at all. I hope the ombudsman can help me with this now.
YM
Yolinda M's update07 Mar 2023, 12:39
Reviewer Update
Almost 24 hours later and still no one can resolve the matter. In my opinion it is a circus....going for the 5th werk now without a car...ridiculous!!!!!
Never buy a car through planet 42 there is NO after sale service at all. I hope the ombudsman can help me with this now.
Never buy a car through planet 42 there is NO after sale service at all. I hope the ombudsman can help me with this now.
Planet42's replyOfficial
08 Mar 2023, 13:45Food day Yolinda,
We apologize for the delayed response, we were trying to obtain feedback so that we can advise of a way forward.
Please be advised we have communicated with Mr Van Der Berg this morning. Please be advised that we have reached out to the workshop and they are awaiting the service history. Mr Van Der Berg advised that the ,workshop has received this and they need to provide it to the warranty provider. Once authorized we require the authorization letter.
Regards
Your Planet42 team
We apologize for the delayed response, we were trying to obtain feedback so that we can advise of a way forward.
Please be advised we have communicated with Mr Van Der Berg this morning. Please be advised that we have reached out to the workshop and they are awaiting the service history. Mr Van Der Berg advised that the ,workshop has received this and they need to provide it to the warranty provider. Once authorized we require the authorization letter.
Regards
Your Planet42 team
Planet42's reply08 Mar 2023, 13:45
Official
Food day Yolinda,
We apologize for the delayed response, we were trying to obtain feedback so that we can advise of a way forward.
Please be advised we have communicated with Mr Van Der Berg this morning. Please be advised that we have reached out to the workshop and they are awaiting the service history. Mr Van Der Berg advised that the ,workshop has received this and they need to provide it to the warranty provider. Once authorized we require the authorization letter.
Regards
Your Planet42 team
We apologize for the delayed response, we were trying to obtain feedback so that we can advise of a way forward.
Please be advised we have communicated with Mr Van Der Berg this morning. Please be advised that we have reached out to the workshop and they are awaiting the service history. Mr Van Der Berg advised that the ,workshop has received this and they need to provide it to the warranty provider. Once authorized we require the authorization letter.
Regards
Your Planet42 team