KM
Katlego M

1 reviews | Active since Aug 2015

30 May 2024, 21:39

Bad service and no good customer service.

This car was in an accident before it was sold to me the dealership didn’t make me aware of that. i was never told of anything regarding the vehicle been in an accident.

Got the car on the 29th September 2023 it was a Friday, a week after between the 6th and the 12th October they already knew of this matter. I made them aware by calling and sending the lady (Jeannette) that sold the car to me and told her there is something not right about this car. When getting the car on the 29th September I told Kobus that there is not spare wheel he said he will get it and send to me, yes he did send it but it’s the wrong size. Made him aware of that and he told me that they will exchange it till today the 18th March 2024 still waiting.

1.The left back wheel is not right (Axle Bended) and the type is getting finished one side. 2.The safety belt on the drivers side is not okay also beeping always. 3.No right size spare wheel on the car. 4.The car keys don’t open remotely at times

Worst company to deal with regarding buying a car from them.

0
Replies (4)
KM
Katlego M's update30 May 2024, 21:41
Reviewer Update
Only cure about getting your money but no service, all i need from them is to fix the car on everything i got the car with errors.
Planet42
Planet42's reply01 Jun 2024, 08:00
Official
Hi Katlego

We apologize for the experience that you have encountered.
Please be advised that we are actively looking into the matter and will provide you with feedback.

Regards
Your Planet42 Team
KM
Katlego M's update01 Jun 2024, 12:47
Reviewer Update
Firstly I was told that no the car won’t be fixed and then told to pay 50% of the repair and lastly the car Axle was fixed but now the issue is sitting with the tyre been finished and this tyre to be finished was caused by the Axle that was fixed only after 6month been asking for help. i have mails with proof of everything. This is not good customer service. CPA does say if something is not right I must info the people selling the goods to me which the goods are the car. i have mails from since October 2023 a week after getting the car telling them about this matter. (Integra Motors in Roodeport and the Plante42 work together).
Planet42
Planet42's reply04 Jun 2024, 13:01
Official
Hi Katlego

Please be advised that we have tried calling you, however attempts were unsuccessful.
We have sent an email to you and we await your response.

We apologize for the inconvenience caused.

Thank you

Regards
Your Planet42 Team