Bad service

Good morning.

In August 2022 I bought a vehicle through your company. It is a Nissan X Trail with registration no FX39HKGP. It was through the rent-to-own system. Agreement no ***.

I bought it from a garage named @cars and Bakkies. I am a retired police officer but had an extra income by that time.

Firstly the salesman from the dealer informed me the whole time on the phone that the installment would be R5655. On the day that I went to fetch the vehicle, the installment was suddenly R8822. He explained that after 8 months the installment would be half of this R8822. Therefore and the fact that I had a second income I decided to continue with the transaction. When I climbed into the vehicle the petrol light was on. The salesman explained that they filled up the vehicle and that it was probably an air log in the tank. On my way home the vehicle left me next to the road without petrol. I took the vehicle to several garages and nobody could fix it. All of them said I needed to buy a new fuel gauge mechanism. Not fixed yet because I don’t have the money

Secondly. On 2022-12-15 the vehicle left me next to the road. The radiator burst which leads to a blown head gasket. Because there was insurance I contacted them and they sent a tow truck to me after 6 hours next to the road. To my surprise, the insurance paid a very small amount and I had to pay more than half the money.

My vehicle was towed to the Leon’s Service Centre in Randfontein. The damage was over R20 000. The insurance only paid R7500. After 4 months I managed to get my vehicle back.

Thirdly. On 2023-12-01 I was on my way home when I realized that the vehicle was losing its power. I parked the vehicle in my garage and contacted a mechanic. I was informed that it is again the same problem as a year ago. Now I sit again without transport.

In the meantime, I finished my temporally job and have only one income. I won't be able to pay any money to get it fixed.

Unless you can supply me with another vehicle which is a bit cheaper, I will have to give this one back because I can't afford to keep it or fix it.

Please get back to me as quickly as possible because I need transport. I am disappointed and the fact that up until the end of November 2023, I paid my vehicle as per agreement without any hesitation.

Regards:

Richard Vrey