KK
Kululwa K

1 reviews | Active since Jun 2024

18 Jun 2024, 10:20

Bad experience with Planet42 (Tebogo Tshabalala & Keith Moore)

They gave me a car with 3 smooth, exposed wires (including the spare wheel), the license disc had expired in March but they still gave me the car in May without having renewed it. I'm now sitting with a car that is not roadworthy. Sent them pictures as per Tebogo Tshabalala's request. Tebogo only responded to an email regarding the license disc, defending themselves. I was asked to go and do the disc myself and then claim from them. I found out then that the license had expired in March already. I sent emails to both Tebogo Tshabalala and Keith Moore about this, but have been ignored.

Oh, another thing..there was a chip on the screen when the car was collected from Menlyn. Tebogo advised that this can be claimed from the insurance. Those were red flags, as they should have changed the screen themselves and got the car ready, but instead wanted to take advantage of their insurance.

Get back to me with proper help. You are collecting your money from my bank for a bad service.

0
Replies (3)
Planet42
Planet42's reply19 Jun 2024, 16:36
Official
Hi Kululwa

Thank you for taking our call.

Please be advised that we are looking into the matter and will provide feedback as soon as possible.

Regards
Your Planet42 Team
KK
Kululwa K's update25 Jul 2024, 12:43
Reviewer Update
It's the 25th of July, and I still haven't been assisted. I've gone to the Motor Industry Ombudsman to seek help, but it seems Planet 42 isn't bothered by that. Tebogo, Keith and Azraa (the lady from the complaints department who also promised to look into this matter, but has never called me back since).
Planet42
Planet42's reply02 Sept 2024, 12:00
Official
Good day Mrs Kiswa 

We have noted that your matter has been resolved see with response on the 12 Aug