Bad Customer Service Planet 42

I have never in my life have experienced something like this. Planet42 is really giving bad service. My account number ***. The vehicle was actually *******ly repossessed when I settled my arrears given 1 day notice. The vehicle was repossessed same day the arrears were settled.Then involved MOISA, the motor industry ombudsman. Then Planet42 were willing to return the vehicle under conditions that I must pay R3500 for recovery. I paid for the month of November 2024 full amount, from 9th to 22nd November 2024, the vehicle was kept in their storage without use. That was not taken into consideration. Why pay recovery of R3500 and not pro rate the same amount from the fact that the vehicle was in your storage without use. Why???????? Collection department bad service, call centre bad service, I think legally this company must be taken to task.

Please escalate all your other queries to MOISA, they are very helpful.