LS
Lydia S
1 reviews | Active since Aug 2025
01 Aug 2025, 15:04
Bad customer service!
I've been a client of Planet 42 for the past 3 years, Friday morning the 25th of July double installments was deducted from my salary and I am not in arrears.
I contacted planet 24 since Friday to reimburse me, they **** and said the money will be refunded today because they requested an emergency refund, like a fool I believed them yet untill this day/hour nothing has happend.
I am utterly disappointed to say the least.If I missed 1 payment it was going to be breach of contract and my car would probably be repossessed.
I have bills to pay, my rent is due today, my electricity is on 2 units, and my children don't have food, because I can not buy groceries.
Helpful (0)
Replies (3)0
Replies (3)
Planet42's replyOfficial
01 Aug 2025, 17:11Hi Lydia
Thank you for taking our call.
We would like to assure you that your experience does not reflect the standards we strive to uphold,
and we do not condone what you have encountered.
Please be advised that you may refer to the email we have sent you.
Your feedback is important to us, and we are committed to learning from it as we continuously work to improve.
Thank you
Regards
Your Planet42 Team
Thank you for taking our call.
We would like to assure you that your experience does not reflect the standards we strive to uphold,
and we do not condone what you have encountered.
Please be advised that you may refer to the email we have sent you.
Your feedback is important to us, and we are committed to learning from it as we continuously work to improve.
Thank you
Regards
Your Planet42 Team
Planet42's reply01 Aug 2025, 17:11
Official
Hi Lydia
Thank you for taking our call.
We would like to assure you that your experience does not reflect the standards we strive to uphold,
and we do not condone what you have encountered.
Please be advised that you may refer to the email we have sent you.
Your feedback is important to us, and we are committed to learning from it as we continuously work to improve.
Thank you
Regards
Your Planet42 Team
Thank you for taking our call.
We would like to assure you that your experience does not reflect the standards we strive to uphold,
and we do not condone what you have encountered.
Please be advised that you may refer to the email we have sent you.
Your feedback is important to us, and we are committed to learning from it as we continuously work to improve.
Thank you
Regards
Your Planet42 Team
LS
Lydia S's updateReviewer Update
06 Aug 2025, 15:45It's the 6 of August still no refund has been made!
LS
Lydia S's update06 Aug 2025, 15:45
Reviewer Update
It's the 6 of August still no refund has been made!
Planet42's replyOfficial
06 Aug 2025, 16:55Hi Lydia
Please be advised that you may refer to the email that has been sent addressing the query raised.
Thank you
Regards
Your Planet42 Team
Please be advised that you may refer to the email that has been sent addressing the query raised.
Thank you
Regards
Your Planet42 Team
Planet42's reply06 Aug 2025, 16:55
Official
Hi Lydia
Please be advised that you may refer to the email that has been sent addressing the query raised.
Thank you
Regards
Your Planet42 Team
Please be advised that you may refer to the email that has been sent addressing the query raised.
Thank you
Regards
Your Planet42 Team