HC
Heinrich C

1 reviews | Active since Feb 2022

24 Mar 2023, 18:24

Awful service

Bought a car last year October through Tooters dealership in Rustenburg. They gave me amazing service when delivering the vehicle and that was it. My nightmare started within the first month of receiving the vehicle. Heard a strange noise when vehicle was idling. Since I am working offs****, I could only take the vehicle to a Rmi dealership in January,but I have notified planet 42 and the dealership in December 2022 of this issue. When I took the vehicle to Rmi workshop the diagnostic picked up that it was exhaust intake manifold that needed to be replaced. Got a qoute for R26000 and the warranty declined the quote.I reported it to the dealership and planet 42 numerous times without anything being done until now. My 6th payment was debited now 23 March and according to my contract, I can cancel my contract with them after 6 months. I have sent an email on Wednesday 22March already asking them to begin the process of terminating my contract. They have not answered me, I sent through another email and 2 whatsapp messages again on Friday 24th March without being answered. I eventually got through to them after calling them and the lady wanted to drop the call and talk to me on whatsapp,I refused. She asked for pictures of the car,contact details and proof of residence to be sent via email,I dit it as soon as I ended the call. It is the end of day and I haven't heard anything back from them. I only have next week to return the vehicle to them as I will be leaving the country to go back to work. I do not want to pay another amount after these 6 months,I am willing to pay my return fee as per contract. My advise to everyone is,stay away from them.

0
Replies (2)
Planet42
Planet42's reply27 Mar 2023, 09:53
Official
Good day Heinrich,

Thank you for your review.

We apologize for the inconvenience caused and for the poor service you have received.

We do our absolute best to service our customers as quick and as efficiently as possible.

Please ignore the email that was sent to you this morning.

We are busy arranging for our service provider to collect the vehicle. Please note they will contact you to arrange a date and time.

We hope the above is in order.

Regards
Your Planet42 team.
HC
Heinrich C's update29 Mar 2023, 12:49
Reviewer Update
Thank you for your quick response in getting this vehicle off my property. However, I am disgusted about the fact that you want to milk me for more money. You people are contradicting your very own contract. You now want R36 393 from me and according to my contract, I am liable to pay you one month's rental fee after 6 month's to return the car. You now want 7 month's rental fee from me and your contract states otherwise. I have not ended my contract with you before my 6 month's rental amount, I cancelled my contract after paying my 6th installment. It is just disgusting the way you go about taking hard earned money from people. I am sending my contract through to my lawyers as well as the motor ombudsman.