HR
Hendrik R
1 reviews | Active since Dec 2011
15 Sept 2024, 10:00
AVOID PLANET 42 LIKE THE PLAGUE.
This has been nearly 5 months now that I have paid the account up and I am still on the credit bureaus showing I owe you money. The amount of times I have complained and nothing happens. PLANET42 is honestly the worst company on this planet as your name suggests for service. Can someone please tell me how many years this will take before someone does their job at Planet wreck 42.
Helpful (0)
Replies (10)0
Replies (10)
Planet42's replyOfficial
16 Sept 2024, 10:47Good day Mr Le Roux
Apologies for the inconvenience caused
Kindly forward the necessary proof to *** such as a screenshot, showing that your credit profile contains incorrect information in order to assist escalate to SACRRA
Apologies for the inconvenience caused
Kindly forward the necessary proof to *** such as a screenshot, showing that your credit profile contains incorrect information in order to assist escalate to SACRRA
Best regards,
Planet42's reply16 Sept 2024, 10:47
Official
Good day Mr Le Roux
Apologies for the inconvenience caused
Kindly forward the necessary proof to *** such as a screenshot, showing that your credit profile contains incorrect information in order to assist escalate to SACRRA
Apologies for the inconvenience caused
Kindly forward the necessary proof to *** such as a screenshot, showing that your credit profile contains incorrect information in order to assist escalate to SACRRA
Best regards,
Planet42's replyOfficial
16 Sept 2024, 10:47 Good day Mr Le Roux
Apologies for the inconvenience caused
Kindly forward the necessary proof to *** such as a screenshot, showing that your credit profile contains incorrect information in order to assist escalate to SACRRA
Apologies for the inconvenience caused
Kindly forward the necessary proof to *** such as a screenshot, showing that your credit profile contains incorrect information in order to assist escalate to SACRRA
Best regards,
Planet42's reply16 Sept 2024, 10:47
Official
Good day Mr Le Roux
Apologies for the inconvenience caused
Kindly forward the necessary proof to *** such as a screenshot, showing that your credit profile contains incorrect information in order to assist escalate to SACRRA
Apologies for the inconvenience caused
Kindly forward the necessary proof to *** such as a screenshot, showing that your credit profile contains incorrect information in order to assist escalate to SACRRA
Best regards,
HR
Hendrik R's updateReviewer Update
16 Sept 2024, 11:02I have sent this information through to the email provided. BUT this has been an issue since JUNE. I can not believe this takes your company so long to fix this.
HR
Hendrik R's update16 Sept 2024, 11:02
Reviewer Update
I have sent this information through to the email provided. BUT this has been an issue since JUNE. I can not believe this takes your company so long to fix this.
Planet42's replyOfficial
16 Sept 2024, 15:40Based on your profile that has been corrected, Hence the request for an updated Credit Report
Best regards,
Planet42's reply16 Sept 2024, 15:40
Official
Based on your profile that has been corrected, Hence the request for an updated Credit Report
Best regards,
HR
Hendrik R's updateReviewer Update
16 Sept 2024, 17:20If it has been corrected then why does it still show that I still need to pay you monthly. I have stopped dealing with you guys since the beginning of the year. I did send a screenshot to the email. But I hear absolutely nothing back. The company comes across on this site as if you guys have a control on issues. BUT IN REALITY BEHIND the scenes just chaos looms at your departments. A simply task as updated a customers info on the credit bureaus is an impossible task for your company to do.
HR
Hendrik R's update16 Sept 2024, 17:20
Reviewer Update
If it has been corrected then why does it still show that I still need to pay you monthly. I have stopped dealing with you guys since the beginning of the year. I did send a screenshot to the email. But I hear absolutely nothing back. The company comes across on this site as if you guys have a control on issues. BUT IN REALITY BEHIND the scenes just chaos looms at your departments. A simply task as updated a customers info on the credit bureaus is an impossible task for your company to do.
Planet42's replyOfficial
17 Sept 2024, 14:44 Good day Mr Le Roux As previously mentioned, we submitted the request to update the incorrect credit score information in May. We understand your concerns regarding the inaccuracies on your report, but unfortunately, the timeline for SACRRA to process and update the information is out of our control.To help escalate this matter, we kindly ask that you send us the current status of your credit report. Once we have this, we can raise the issue with SACRRA for further investigation and resolution.Please rest assured that we are monitoring the situation closely and will keep you updated on any progress.
We have sent an email to the provided address
We have sent an email to the provided address
Best regards,
Planet42's reply17 Sept 2024, 14:44
Official
Good day Mr Le Roux As previously mentioned, we submitted the request to update the incorrect credit score information in May. We understand your concerns regarding the inaccuracies on your report, but unfortunately, the timeline for SACRRA to process and update the information is out of our control.To help escalate this matter, we kindly ask that you send us the current status of your credit report. Once we have this, we can raise the issue with SACRRA for further investigation and resolution.Please rest assured that we are monitoring the situation closely and will keep you updated on any progress.
We have sent an email to the provided address
We have sent an email to the provided address
Best regards,
HR
Hendrik R's updateReviewer Update
17 Sept 2024, 15:16I haven't received no emails from your company, most companies update their info on SACRRA without any issues it is only your company that it doesn't work with. That is very suspicious indeed.
HR
Hendrik R's update17 Sept 2024, 15:16
Reviewer Update
I haven't received no emails from your company, most companies update their info on SACRRA without any issues it is only your company that it doesn't work with. That is very suspicious indeed.
Planet42's replyOfficial
18 Sept 2024, 10:18That is not the case. Please await a call today
Best regards,
Planet42's reply18 Sept 2024, 10:18
Official
That is not the case. Please await a call today
Best regards,
HR
Hendrik R's updateReviewer Update
18 Sept 2024, 11:18Only today did I receive an email, now I wonder if any follow up will happen. Watch this space if this gets resolved.
HR
Hendrik R's update18 Sept 2024, 11:18
Reviewer Update
Only today did I receive an email, now I wonder if any follow up will happen. Watch this space if this gets resolved.
Planet42's replyOfficial
18 Sept 2024, 11:29Noted, Feedbback will be given
Best regards,
Planet42's reply18 Sept 2024, 11:29
Official
Noted, Feedbback will be given
Best regards,