Angry customer as a result of poor service delivery

Hi

I am still awaiting for your feedback on this matter as I am still without a car 2 weeks down the line and there is no indication of when to expect the resolution.

I guess this business enjoys taking advantage of their clientele and make them pay for a car which is not even on their disposal.

Their agents will ignore you as if you don't even exist, they don't give you the progress.

I've never been disrespected like this as a customer.