********* and No Empathy

This is just how evil Planet42 is and ********* these people are. My friend died in March 2025, he had a car from Planet 42 and had been paying it for 4years. When he bought the car it was worth R65000. His instalment was R4100 so until he died he had paid an amount of +-R190 000. He was the bread winner. His wife now uses the car to generate an income and Planet 42 have given her a settlement figure of just over R30 000 to pay or lose the car. They have already made close to 3 times the value of the car yet they cannot write off the balance. Can someone tell me how that is ethical and can someone tell me how on earth this company has any empathy at all - Simply Put, horrible.