Account Closure and Refund Request

I am writing to express my frustration regarding the return of my rental car and the subsequent challenges I have faced with my account. After requesting the necessary requirements—information that was initially difficult to obtain—I successfully returned the car and settled the outstanding balance in early March.

Despite this, my account remains active, and I have faced considerable difficulty in resolving this matter. I have made numerous phone calls and sent multiple emails, yet I continue to receive no follow-up from the consultants I spoke with, who have promised to return my calls.

To add to my frustration, my account has been debited again. I request an immediate refund for this unauthorized charge, as well as the prompt closure of my account.