ABSOLUTELY TERRIBLE CUSTOMER SERVICE

So, after repairs were carried out on my vehicle, which meant the car being at the workshop for more than a week, I was told to please do the licencing and roadworthy, and they will process a refund for the costs.

I received (well, the workshop on test driving the car) a fine for expired temp licence (R800), on the 18th of August 2023. I was told to submit that with the licencing costs, and all will be refunded.

I submitted all documentation last week Wednesday (6 September 2023), and since then, I have sent 5+ emails, and made 3+ phone calls. Savana keeps telling me the matter is with the payment department.

THis whole relationship started off on a bad foot, and I cannot cancel the contract within the first 6 months.

I have no service history, so I have no idea when this car was service last - seeing that the roadworthy actually expired in MAY 2023, BEFORE I EVEN BOUGHT THE CAR in July 2023.

I need to know when I will receive the +/- R3700 that was promised to me, and why NO EMAILS EVER GETS ANSWERED?

This is shocking!! They 'offer a valueble service' to people who cannot afford finance, but they treat you like you don't matter.

When I wrote the first review, I was called WITHIN A DAY to 'resolve' the matter and request I update the review - to which I rep**** "I will do that ONCE this matter has been finalised and the monies are in my account.

This has been nothing but trouble, with not even the claims department doing what they are supposed to.

God forbid I have a breakdown or accident...