Inconveniece and dismay from planet nails

<p>I bought a uv lamp from planet nails. After about 2 months private use the lamp stopped working while busy with my nails. The lamp smelled like something burned. The next day i took the lamp to the nearest planet nails, that told me this is a known problem with these lamps and they didnt even know there are still shops that have these lamps in stock since it has been of the market for more than a year. The lamp was sent to head office in Johannesburg. After 3 weeks i received it back fixed!!! I emailed head office to ask about my guarantee since this is now a new lamp and I was told i do not get an extended guarantee, which now means that after 3 months if it gives any problems i will have to throw it away because i will be out of my guarantee. This does not seem fair to me. According to Monja at head office the lamps did not give problems in the past and was taken off the market because a newer version came out, but according to the ladies at the George branch the lamps was laken off the market because it malfunctioned the same way mine did. If I was a nail tech full time I would have lost 3 weeks of income and if the lamp malfunctions in 3 months I will have to replace it myself. </p> <p> </p> <p>I feel I should have been advised about the lamp before I bought it, or in good faith been refunded for the lamp when it malfunctioned in a way that is known to head office. </p> <p> </p> <p>Now Monja from heas office told me I will not get an extended guarantee, but if something happens to the lamp I can contact her. My question is now, what if Monja does not work for planet nails in 3 months anymore, what evidence do I have?</p> <p> </p> <p>Good service would have been accepting my consern and reward me for the inconvenience this has caused. Given me a refund even in the form a voucher. Customer service is definitely not their strong suit. I have received very good service from other companies before without a list of complaints. The reason for their good service is that they are proud of their product and want their customers to be satisfied with what they bought. </p> <p> </p> <p>I am definitely NOT happy with the service provided from Planet Nails. </p>