Bad Attitude

Spent R8211 with them over the Jan & Feb. Last parcel received their was hickups with courier. I had to drive around to arrange for correct stuff to get to correct person. Was assured a one-time event. Now ordered stock as I have a student. Was due to receive on Friday. Spent most of the weekend on the phone with couriers. R136 later still no parcel. Eventually contacted Monja (couldn't speak to her). Had to speak to Bianca. She was not very helpful & kept on promising me to phone back. I spent over R40 on calls to Plant Nails & 4 times told Bianca there is no one at the salon today. I sent an email requesting the parcel be rerouted to my house today in order not for me to lose R4500. She phoned me this morning and told me the courier will deliver today at the salon! Wow! I swore at her. She put Monja on the line who told me to ""vlieg in my dinges in" and she put the phone down on me. I have phoned again and again and begged them to reroute the courier as they deliver Nylstroom, Naboom and Warmbad. To no avail. They just keep putting the phone down. Another R35 on calls. R4500 for a small business to lose is a lot of money! I'm losing this money and now I was informed by Bianca that she may not speak to me on Monja's orders. Great. She doesn't even accept apologies for my swearing. They don't apologise for this situation. They just keep putting the phone down. Thank you for being so unhelpful and so insensitive! I wonder what happens if anything in that parcel is broken because of the couriers nog doing their job?