Planet nails does not value clients

I am very disappointed in the service that I have received. I made a purchase of R827 which includes free delivery on 14 July. On Monday, 15 July I received a e-mail requesting me to pay a fee of R44 because my area is labeled as high risk by their courier. By no means is my area high risk first of all and I am requested to pay a few but my order was for free delivery.

When I enquired I was just simply told they will refund me of I do not pay the fee.

I am actually shocked. I did not receive an alternative option other than pay or get refunded. I requested that a manager must contact me but I just received another mail stating it's the courier company.

I am disgusted in the experience then they still still tell me that they can refund me and I can visit their nearest branch.

Planet nails definitely doesn't care about putting the client first. At the end of the day free delivery of you spend a certain amount should not be at any cost to me after all I spent the money to ensure that my delivery is free and I will not accept being charged for my quiet area being labeled due to areas surrounding my areas.