Pathetic Customer Service

I reported damage to my TV via my insurance company (Outsurance), Outsurance requested the TV to be sent to Planet gaming for repairs.<br> During the repair process I was liaising with planet gaming and also requested proof to ensure the originality of the replacement part. I took delivery of my TV however my request was not fulfilled.<br> I followed up with a lady by the name of Burnedette who assured me that she will arrange the documents as per my request only to find a mail from Burnedette the next day which read as per below and addressed to one of her colleagues. \ Hi Aunty Nada