Zintle Khumalo -Disgusting Service

Dear Planet Fitness Customer Care,

I am writing to formally express my dissatisfaction with the recent interaction I had with Zintle Khumalo when calling head office’s customer care line. On June 24th 2024, I called the customer service number, from the Sandton Gate planet Fitness branch, seeking assistance with a membership-related inquiry. Unfortunately, I was met with an exceptionally rude and unprofessional attitude from Zintle Khumalo who attended to my call.

Planet fitness had captured my banking details incorrectly and therefore no debits were coming off of my account. After their mistake, I still willingly completed the ‘change of banking details’ form, and to my surprise, 4 months later … still no change. When addressing this matter on the call, Zintle immediately snapped back telling me that it is my responsibility to fix their mistake in capturing the incorrect details. How appalling? Why should I, the paying client, be responsible for fixing the mistake that planet fitness made, not once, but twice.

Her tone of voice was condescending and dismissive, making me feel undervalued as a customer. Instead of providing the assistance I needed, Zintle’s responses were curt and unhelpful. Specifically, when I tried to explain my issue, she continually interrupted me multiple times.

I was told by Zintle that she would call me the following day, or email me with the update of my enquiry. It has been over 24 hours and I have heard nothing back from her. I am utterly appalled at the service I received from her and I urge you to please go back into your call logs and get the recording of our conversation. I am just one example of this terrible interaction with that awful woman, imagine how many other conversations she has had with costumers who have not come forward? My experience with Zintle Khumalo is enough to make me leave Planet Fitness and join Virgin Active.

Zintle Khumalo, what a revolting human.