Zero maintenance / bad management / no accountability

I've been a member at the Castle Gate branch for a few years and it's just going from bad to worse. Things that break (mostly treadmills) take months to get fixed. The main turnstile has been broken for more than a year causing delays when it's busy.

This morning the sauna was off because they forgot to turn it on. Only the third shower I tried had soap. Several soap dispensers at the basins were empty. That's just to name a few issues. Reported everything to reception and got blank stares.