IP
Ilze P
1 reviews | Active since Apr 2014
04 Nov 2021, 07:12
Zero email acknowledgment
Good day,
Does your company not read their emails? I can understand zero response in 24, 48, even 72 hours, but not ONE MONTH!!
I canceled our 2 gym contracts in May 2021. Both debit orders were stopped promptly - great service there - thank you. Then suddenly out of the blue, you deducted my account again with the one amount on 1 October. I red-flagged it and requested a refund on 2 October. I sent a reminder on 31 October, as I noticed nothing was happening. Then again you deducted my account on 2 November!! (emails used was ***, and I cc'd p******)
This is not acceptable! Please resolve this problem asap and refund my account for the 2 months.
How do you cancel an account and then randomly reactivate it a few months later?
I look forward to hearing from someone.
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Replies (2)IP
Ilze P's updateReviewer Update
04 Nov 2021, 14:53I am so angry after your phone call!!!!!
So here is my email sent on 25 May:
------------------------------------------------------------------------------RE: reference number is PF*** & PF***
Good day,
As you may have noticed, I did not pay the lump sums outstanding on my 2 gym contracts in March, when I requested the cancellation of our contracts.
I do however want to confirm that I have now reached the end, and will be able to give a one-month notice to cancel both my and my daughter's contracts.
Wishing you a lovely day and week further!
-----------------------------------------------------------------------------
Great - then the retention department had to phone my daughter who was on her own student contract, but instead of confirming the cancelation, they offered to freeze her account. She understood that it will be frozen until she is ready to take it up again!! But it was only for 2 months!
Frankly, I don't accept your call to her just now, saying that UNFORTUNATELY, YOU CANNOT CANCEL THE CONTRACT RIGHT NOW, because it's already 4 November, so we'll have to pay another debit order on 1 December! I AM FED UP WITH PEOPLE WHO TAKE ADVANTAGE OF YOUNGSTERS!! If you did your job and rep**** to my email SENT ON 1 October, with another follow-up on 31 October - then you would have accepted November as the notice month!
Ref nr: PF*** - Make that December debit order go away!!!
And if you have any integrity, you would refund me for October and November! Even if it's just November, because if you had contacted me on 1 October, 1 November wouldn't have happened, and if you contacted me before 1 November, 1 December wouldn't be an issue. And if you honoured people's cancelation requests - NONE OF THIS WOULD HAVE BEEN AN ISSUE!!
Please provide me with your decision on what actions you will take to try and rectify this mess.
So here is my email sent on 25 May:
------------------------------------------------------------------------------RE: reference number is PF*** & PF***
Good day,
As you may have noticed, I did not pay the lump sums outstanding on my 2 gym contracts in March, when I requested the cancellation of our contracts.
I do however want to confirm that I have now reached the end, and will be able to give a one-month notice to cancel both my and my daughter's contracts.
Wishing you a lovely day and week further!
-----------------------------------------------------------------------------
Great - then the retention department had to phone my daughter who was on her own student contract, but instead of confirming the cancelation, they offered to freeze her account. She understood that it will be frozen until she is ready to take it up again!! But it was only for 2 months!
Frankly, I don't accept your call to her just now, saying that UNFORTUNATELY, YOU CANNOT CANCEL THE CONTRACT RIGHT NOW, because it's already 4 November, so we'll have to pay another debit order on 1 December! I AM FED UP WITH PEOPLE WHO TAKE ADVANTAGE OF YOUNGSTERS!! If you did your job and rep**** to my email SENT ON 1 October, with another follow-up on 31 October - then you would have accepted November as the notice month!
Ref nr: PF*** - Make that December debit order go away!!!
And if you have any integrity, you would refund me for October and November! Even if it's just November, because if you had contacted me on 1 October, 1 November wouldn't have happened, and if you contacted me before 1 November, 1 December wouldn't be an issue. And if you honoured people's cancelation requests - NONE OF THIS WOULD HAVE BEEN AN ISSUE!!
Please provide me with your decision on what actions you will take to try and rectify this mess.
IP
Ilze P's update04 Nov 2021, 14:53
Reviewer Update
I am so angry after your phone call!!!!!
So here is my email sent on 25 May:
------------------------------------------------------------------------------RE: reference number is PF*** & PF***
Good day,
As you may have noticed, I did not pay the lump sums outstanding on my 2 gym contracts in March, when I requested the cancellation of our contracts.
I do however want to confirm that I have now reached the end, and will be able to give a one-month notice to cancel both my and my daughter's contracts.
Wishing you a lovely day and week further!
-----------------------------------------------------------------------------
Great - then the retention department had to phone my daughter who was on her own student contract, but instead of confirming the cancelation, they offered to freeze her account. She understood that it will be frozen until she is ready to take it up again!! But it was only for 2 months!
Frankly, I don't accept your call to her just now, saying that UNFORTUNATELY, YOU CANNOT CANCEL THE CONTRACT RIGHT NOW, because it's already 4 November, so we'll have to pay another debit order on 1 December! I AM FED UP WITH PEOPLE WHO TAKE ADVANTAGE OF YOUNGSTERS!! If you did your job and rep**** to my email SENT ON 1 October, with another follow-up on 31 October - then you would have accepted November as the notice month!
Ref nr: PF*** - Make that December debit order go away!!!
And if you have any integrity, you would refund me for October and November! Even if it's just November, because if you had contacted me on 1 October, 1 November wouldn't have happened, and if you contacted me before 1 November, 1 December wouldn't be an issue. And if you honoured people's cancelation requests - NONE OF THIS WOULD HAVE BEEN AN ISSUE!!
Please provide me with your decision on what actions you will take to try and rectify this mess.
So here is my email sent on 25 May:
------------------------------------------------------------------------------RE: reference number is PF*** & PF***
Good day,
As you may have noticed, I did not pay the lump sums outstanding on my 2 gym contracts in March, when I requested the cancellation of our contracts.
I do however want to confirm that I have now reached the end, and will be able to give a one-month notice to cancel both my and my daughter's contracts.
Wishing you a lovely day and week further!
-----------------------------------------------------------------------------
Great - then the retention department had to phone my daughter who was on her own student contract, but instead of confirming the cancelation, they offered to freeze her account. She understood that it will be frozen until she is ready to take it up again!! But it was only for 2 months!
Frankly, I don't accept your call to her just now, saying that UNFORTUNATELY, YOU CANNOT CANCEL THE CONTRACT RIGHT NOW, because it's already 4 November, so we'll have to pay another debit order on 1 December! I AM FED UP WITH PEOPLE WHO TAKE ADVANTAGE OF YOUNGSTERS!! If you did your job and rep**** to my email SENT ON 1 October, with another follow-up on 31 October - then you would have accepted November as the notice month!
Ref nr: PF*** - Make that December debit order go away!!!
And if you have any integrity, you would refund me for October and November! Even if it's just November, because if you had contacted me on 1 October, 1 November wouldn't have happened, and if you contacted me before 1 November, 1 December wouldn't be an issue. And if you honoured people's cancelation requests - NONE OF THIS WOULD HAVE BEEN AN ISSUE!!
Please provide me with your decision on what actions you will take to try and rectify this mess.
IP
Ilze P's updateReviewer Update
05 Nov 2021, 13:16Can someone respond Please?
IP
Ilze P's update05 Nov 2021, 13:16
Reviewer Update
Can someone respond Please?