Zero customer service

What a joke honestly. I went to sign up at Planet Fitness Brackenfell and went through the whole process of signing and paying for tag nonsense. And was told everything is set. My access tag worked all of 1 day. I kept asking what is going on, and the staff kept saying oh it's a head office issue, and it needs to be sorted out.

A month later, I got fed up, eventually, someone actually looked at my account, and saw that the sales agent never uploaded my contract. So they tell me it will be sorted. In 2-3 days. Week+ goes on, still not sorted. So I contact the sales manager and CC the club manager. And I hear nothing back from them, not even a "We're looking into this".

Next, I get a call stating that somehow a signature was missed and that my contract had been terminated as a result. Oh, plus I will need to pay more, because of the new year. Like a good R200 over what was negotiated.

I am just glad it happened now, so I can go elsewhere and not have to deal with this incompetence and complete lack of customer service.